Episodes

Tuesday Jan 03, 2012
Episode 20 - Brett Hill
Tuesday Jan 03, 2012
Tuesday Jan 03, 2012
In this episode I speak with Brett Hill (Microsoft Most Valuable Professional - MVP) about Office 365. We discuss what the product is and what it can offer both customers and resellers. We look at some of the challenges adoption of Office 365 faces and how these are rapidly being overcome. Brett also provides plenty of tips and tricks about how to get the most from Office 365. Brett Hill -www.office365answers.com

Thursday May 05, 2011
Episode 19 - Jason Thomas
Thursday May 05, 2011
Thursday May 05, 2011
Jason and I look at the multitude of different server options available in the small business space. From Home server to Small Business Server (SBS). Do they all work? Do they make sense for the customer. Jason give us his view from the field. Some very interesting challenges arise here, especially in light of the move to cloud computing. Jason Thomas -www.raggweir.com.au

Tuesday Mar 22, 2011
Episode 18 - Josh Peterson
Tuesday Mar 22, 2011
Tuesday Mar 22, 2011
In this episode I speak with Josh Peterson from the Taylor Business Group firstly about the importance of having a proper Profit and Loss chart of accounts to give you better insight into your business. Josh shares with me some of the important business ratios you business should be achieving and why these are important. Our discussion then turns to the benefits of business improvement groups and how they can help drive you business to the next level. Josh Peterson - Josh@taylorbusinessgroup.com

Tuesday Mar 08, 2011
Episode 17 - David Wales
Tuesday Mar 08, 2011
Tuesday Mar 08, 2011
In this episode I welcome the Service Manager of Correct Solutions in Sydney, David Wales, to the microphone. David gives us his extensive experience and feedback on the topic of managing a service desk at a technology business. This includes topics such as the technology utilized in running a service desk and how to manage staff involved as well. We also speak about the challenges ever changing technology bring to the landscape as well as the potential impact of cloud computing. David Wales - www.correct.com.au

Wednesday Feb 23, 2011
Episode 16 - Matt Makowicz
Wednesday Feb 23, 2011
Wednesday Feb 23, 2011
In this episode we hear from Matt Makowicz about the challenges many businesses face breaking through revenue barriers and how to overcome these. We also discuss building a successful sales team with tips and techniques on how to know when to hire and secondly who to hire. Matt Mkowicz - http://www.ambitionmission.com/

Tuesday Feb 08, 2011
Episode 15 - Todd Colbeck
Tuesday Feb 08, 2011
Tuesday Feb 08, 2011
I'm joined in this episode by Todd Colbeck from the Colbeck Coaching Group to discuss referral systems. So many businesses overlook the basics of creating systems where business leads seek you out. Many simply hope these referrals will eventuate but Todd shows us how to create systems to ensure that they keep happening. He takes through more than tweleve opportunities to create systems that will bring recurring referrals to your business. If you want more business leads without all the 'hard' marketing then this podcast is for you. Todd Colbeck - http://www,ccgcoaching.com

Tuesday Jan 25, 2011
Episode 14 - Ryan Spillane
Tuesday Jan 25, 2011
Tuesday Jan 25, 2011
In this episode I speak with Ryan Spillane, the managing director of a Sydney based IT integration business Correct Solutions, about the challenges and processes involved in finding the recruiting good staff. We covers areas on what to look for in a good employee, how to find good staff, the interview and induction process. If you are interested in learning about how successfully Ryan and Correct Solution goes about finding quality staff then this episode is a must listen. Ryan Spillane - www.correct.com.au

Tuesday Jan 11, 2011
Episode 13 - Lee Hickin
Tuesday Jan 11, 2011
Tuesday Jan 11, 2011
I join Lee Hickin from Microsoft Australia to talk about Office365 in more depth. We look at the current Microsoft BPOS offering as well as the new features that Office365 will provide. We also discuss the implementation of Office365 in an SMB environment and what resellers should be doing to get ready. If you are looking to better understand what Microsoft Online Services is going to provide then you should listen to this podcast. Show links: Office365 Beta Service descriptions - http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea

Tuesday Dec 28, 2010
Episode 12 - Brad Clarke
Tuesday Dec 28, 2010
Tuesday Dec 28, 2010
In this Episode I speak with Brad Clarke from Microsoft Australia about Office365. We cover how it will be a major upgrade from BPOS and what the major components of Office365 will be. We speak about why customers should use it and why resellers should look at becoming familiar with what it has to offer. Finally we look at how to prepare for the upcoming release of Office365 and how to take advantage of community contacts (not only for Office365) to assist your business, especially tools like Linkedin.

Tuesday Dec 14, 2010
Episode 11 - Dana Epp
Tuesday Dec 14, 2010
Tuesday Dec 14, 2010
This episode features noted security professional, Microsoft Security MVP and creator of security software Dana Epp speaking about the vulnerabilities of wireless technology. This includes his recent SMB Nation 2010 Fall presentation and the reasons why wireless is always more insecure that wired systems. Dana also discusses the concepts of selling security to customers, how you should monitor security and what needs to be done in the event of something untoward being detected. Dana also gives his feedback on why the concept of 'community' is so important, especially to SMB segment. Information about the security products Dana creates is available at http://www.scorpionsoft.com/.