In this episode I welcome the Service Manager of Correct Solutions in Sydney, David Wales, to the microphone. David gives us his extensive experience and feedback on the topic of managing a service desk at a technology business. This includes topics such as the technology utilized in running a service desk and how to manage staff involved as well. We also speak about the challenges ever changing technology bring to the landscape as well as the potential impact of cloud computing.
David Wales - www.correct.com.au
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